We accept walk-ins only, no appointment is needed
Arrival & Check-In
If you’re able to call ahead, it helps us prepare for your pet’s arrival. But if you can’t, please don’t worry. We’ll be ready to help as soon as you arrive. When you check in, we’ll gather some basic information to start your pet’s record. If you can, bringing medications or past medical history is helpful, but it’s never required.
A veterinary technician will then meet you and your pet in our triage room for an initial assessment. This allows us to determine if your pet is stable or in need of immediate, life-saving care. Critical pets are taken straight to our treatment area with your permission so we can begin care right away. Stable pets will rest in the waiting area until it’s their turn to be seen, based on order of arrival and medical urgency.
How We Determine the Urgency of Your Pet’s Condition
Triage Assessment
Triage helps us prioritize patients based on the severity of their condition. Pets are seen in order of stability, so those with life-threatening emergencies will be seen first.
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Red: Immediate Life-Saving Care Is Needed
Examples include:
- Poison ingestion
- Allergic reactions
- Collapse
- Heat stroke
- Severe trauma or bleeding
- Acute seizures
- Choking or trouble breathing
- Urinary blockage
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Yellow: Urgent, But Wait Times May Apply
Examples include:
- Frequent vomiting
- Bloody diarrhea
- Paralysis
- Closed fractures
- Birthing difficulties
- Blood in urine
- Straining to urinate
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Green: Stable, Longer Waits Are Possible
Examples include:
- Abscesses
- Minor wounds
- Sneezing/nasal discharge
- Limping
- Skin conditions
- Ear or eye issues
- Broken toenail
Please note: Stable conditions may face longer wait times, depending on how many pets are in critical need. In some cases, we may recommend following up with your primary veterinarian for non-emergent issues.
Next Steps for Your Pet’s Care
Going Home or Staying Overnight
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Outpatients
If your pet can safely go home, our veterinarian will review the recommended treatment plan with you. A nurse will walk you through discharge instructions, medications, and next steps. Payment is collected at discharge, and we’ll send your pet’s records to your primary veterinarian.
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Hospitalized Pets
If your pet needs to stay overnight, we’ll review the treatment plan, hospitalization details, costs, and the best ways to reach you. Our team will keep you updated with regular check-ins, and we ask that you keep your phone nearby in case of urgent changes.
To ensure every patient receives thoughtful and coordinated care, our veterinarians conduct medical rounds twice daily (7–8 AM and 7–8 PM). During this time, they are unavailable for updates, but our team will continue to monitor your pet closely.
Guiding You Through Every Step
Payment Information
Payment is due at the time of discharge. To make things as easy as possible, we accept:
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CareCredit
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Scratchpay
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All Pet Card
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Major credit cards
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Cash
At this time, we are unable to accept personal checks or offer in-house payment plans. If you’d like guidance on financing options, our team is happy to help you find the right fit.
