Creating a More Peaceful Visit for Pets and People
Personalized Care in a Calm Environment
We know emergency visits can be overwhelming, for pets and their people alike. That’s why we’ve carefully designed our hospital to create a soothing, low-stress atmosphere. Our team includes multiple Fear Free Certified professionals who specialize in reducing fear, anxiety, and pain for all patients. This means your pet will be treated with gentle handling techniques tailored to their needs.
For our feline friends, we go the extra mile: privacy blinds and hiding huts give cats a safe place to retreat, while the cat ward allows them to stretch their legs and feel more comfortable. Calming music, dimmable lighting, and scheduled quiet times further help your pet relax and recover more quickly. Dogs also benefit from extra time outside their hospitalization suites whenever possible, enjoying the same peaceful surroundings to ease their stress during a difficult time.
Transparent Communication Every Step of the Way
Dedicated Support for Pets and Their Family
We understand that waiting during an emergency is stressful, and being away from your pet can be hard. That’s why we assign dedicated patient care advocates to every family, serving as your personal liaison throughout your pet’s visit and hospitalization. These compassionate team members provide frequent picture updates via text, so you can see how your pet is doing, even when you can’t be by their side.
Transparency is key to our patient care philosophy. We keep our wait times updated in real-time on our website, so you’ll know what to expect before you arrive. Our carefully selected team members are not only highly experienced but also kind and empathetic, because we believe your pet deserves the highest quality care and your family deserves respect and clear communication.
The Kisses Fund: Community Helping Community
There are times when our medical team knows a pet has a good prognosis with treatment, but their family is facing financial circumstances that make moving forward difficult. Our Kisses Fund was created to help in those moments.
Through our partnership with the myBalto Foundation, donations from our community help provide financial support toward treatment for eligible Hershey Animal Emergency Center patients. It gives our team another resource to help families facing difficult decisions while giving others a meaningful way to support pets right here in our community.
Whether you give a little or a lot, your contribution can help make veterinary care possible for a pet with a promising path ahead.