Creating a More Peaceful Visit for Pets and People
Personalized Care in a Calm Environment
We know emergency visits can be overwhelming, for pets and their people alike. That’s why we’ve carefully designed our hospital to create a soothing, low-stress atmosphere. Our team includes multiple Fear Free Certified professionals who specialize in reducing fear, anxiety, and pain for all patients. This means your pet will be treated with gentle handling techniques tailored to their needs.
For our feline friends, we go the extra mile: privacy blinds and hiding huts give cats a safe place to retreat, while the cat ward allows them to stretch their legs and feel more comfortable. Calming music, dimmable lighting, and scheduled quiet times further help your pet relax and recover more quickly. Dogs also benefit from extra time outside their hospitalization suites whenever possible, enjoying the same peaceful surroundings to ease their stress during a difficult time.
Transparent Communication Every Step of the Way
Dedicated Support for Pets and Their Family
We understand that waiting during an emergency is stressful, and being away from your pet can be hard. That’s why we assign dedicated patient care advocates to every family, serving as your personal liaison throughout your pet’s visit and hospitalization. These compassionate team members provide frequent picture updates via text, so you can see how your pet is doing, even when you can’t be by their side.
Transparency is key to our patient care philosophy. We keep our wait times updated in real-time on our website, so you’ll know what to expect before you arrive. Our carefully selected team members are not only highly experienced but also kind and empathetic, because we believe your pet deserves the highest quality care and your family deserves respect and clear communication.
Our Client Experience Liasion
At our hospital, we understand how stressful emergency visits can be — for both pets and their people. That’s why we’ve introduced a unique role you won’t find in most veterinary emergency hospitals: the Client Experience Liaison. This dedicated team member’s sole focus is ensuring that every client feels informed, supported, and cared for from the moment they walk through our doors. Our Client Experience Liaisons serve as your personal point of contact throughout your visit, helping guide you through the process, keeping you updated on your pet’s care, and ensuring your comfort while you wait — whether that means answering questions, offering a blanket, or simply providing reassurance during a difficult time. This commitment to your experience sets us apart — because at our hospital, we care for both our patients and the people who love them.